IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

CSG (Convenience Services Group) (“CSG”, “we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name

Email address

Phone number

Physical address

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

IP address

Browser type

Device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected information for the following purposes:

Providing and improving our services

Processing transactions and payments

Communicating with you regarding inquiries, appointments, and promotions

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages from CSG (Convenience Services Group) related to our services, including appointment reminders, service updates, customer support, and important notifications.

Opt-In & Consent

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP

You will receive a final confirmation message

No further messages will be sent unless you opt in again

All opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies depending on your interaction with our business

Messages will relate to services you requested

Promotional messages are only sent with explicit consent

Help & Support

Reply HELP for assistance

Or contact us at [email protected]

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include major U.S. carriers such as AT&T, Verizon, and T-Mobile

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with subcontractors that support operational services such as SMS delivery platforms or customer service tools.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict safeguards to protect SMS consent records and mobile data.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following circumstances:

Service Providers

Third-party vendors that help operate our services, including:

Payment processing

Appointment scheduling

SMS messaging providers used solely to deliver messages you consented to receive

All service providers are contractually required to maintain confidentiality and security.

Legal Compliance

We may disclose information:

When required by law

In response to valid legal requests

To protect our rights or prevent fraud

Business Transfers

If our business undergoes a merger, acquisition, or asset sale, customer information may transfer as part of the transaction. Data will remain protected under this privacy policy.

All categories exclude text messaging opt-in data and consent, except SMS delivery providers necessary to send messages.

5. Data Security

CSG implements reasonable safeguards to protect your personal information, including:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication systems

Regular security assessments and updates

Employee training on privacy and security

Breach notification procedures where required by law

Secure backup and disaster recovery systems

While we use industry-standard protections, no method of transmission over the internet is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and user behavior

Remember user preferences

Improve website performance

Measure service effectiveness

You can manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt out of marketing emails by clicking unsubscribe

Opt out of SMS communications by replying STOP

Request details about how we process your data

Withdraw communication consent at any time

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This policy applies only to information collected by CSG (Convenience Services Group).

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always appear on our website with the updated effective date.

If significant changes are made, we may notify users via email or website notice.

10. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

CSG (Convenience Services Group)
DBA: CSG

📍 Address: 6743 Calumet Ave, Hammond Indiana 46324

📧 Email: [email protected]

🌐 Website: https://csggoldstandard.com/

📞 Phone: (219) 217-1456