Locally owned and operated Serving Lake, Porter, LaPorte, Starke, and Jasper Counties, Indiana, and Cook County, Illinois

CSG Connect · Customer Care

Help starts with one clear request.

Report an issue, request service, or share feedback through one organized path. Your request is routed directly to CSG Operations for review and follow-through Monday through Friday, 8:00 AM to 5:00 PM Central Time.

Start a Service Request Call (219) 248-7755

CSG customer care specialist reviewing a service request — CSG Connect **Requests accepted anytime**

01 Submit

Tell us what happened and where.

02 Route

The request goes to CSG Operations.

03 Review

The team evaluates the right next step.

04 Update

You receive follow-through during service hours.

Choose the closest match

What can we help with?

Clear categories help the request reach the right owner without requiring the customer to know who handles it internally.

Equipment issue

A machine, cooler, brewer, kiosk, or payment device needs attention.

Product or stocking

Report an empty selection, product concern, or request a product review.

Payment question

Share the location, amount, item, and approximate transaction time.

Feedback or other

Send a compliment, service observation, or another account request.

Service request

Give the team what they need to act.

Share the location, machine or area, issue type, and best callback details so the request can be reviewed and routed accurately.

Prefer direct contact? [email protected] (219) 248-7755

Business hours: Monday-Friday, 8:00 AM-5:00 PM Central Time

What to expect

Responsive does not have to mean confusing.

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One request record

Your details stay connected to the support case.

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Clear ownership

The correct internal owner is notified through structured routing.

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Relevant updates

Communication reflects the request type and next operational step.